Support & Service
Questions
What is the purpose of a door stop?
A door stop limits the travel range of the door to 90° or 110°.
How will i know if the ice maker is on in my 600/700 series unit?
The word ICE will appear in the LCD display by the freezer temperature.
How do I clean the interior of my Sub-Zero?
Clean with a mild solution of soap and warm water. DO NOT use abrasive cleaners as they may scratch interior surfaces.
How often should I vacuum my condenser? Can you instruct me on how to properly vacuum my condenser?
Every 3 to 6 months. See your Use & Care Guide for instructions on cleaning or click here for step-by-step instructions.
How can i remove tape marks from a newly delivered unit?
We recommend using rubbing alcohol with a soft cloth to remove any residue left behind as a result of packaging.
Are the door handles included with my overlay unit?
No, please consult with your dealer and/or designer. Sub-Zero offers a limited selection of Stainless Steel handles through your local dealer.
If the unit arrived and was lying on its side, how long before i can plug it in?
To prevent damage to your sealed system, you must wait 24 hours before plugging in the unit.
How do I clean my stainless steel unit?
We can recommend a stainless steel cleaner, please contact customer service to purchase.
How long does it take for my icemaker bin to fill after installation or if unit has been off for an extended period of time?
48-72 hours.
Can I use a water filter on my ice & water dispenser?
Yes, an inline filter is recommended for water with high sediment.
What is the requires icemaker water supply line for my unit?
We require ¼ inch (O.D) copper tubing for units containing an icemaker.
How can i obtain an additional logo tag for my unit(s)? How much do these cost?
Please contact our customer service department. Cost will vary depending on model.
Can I switch the door swing on my unit?
ONLY on 200 or 300 under counter series. Please call customer service for information on swing change requirements.
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