Troubleshoot

Support & Service

Troubleshoot

Questions

A door stop limits the travel range of the door to 90° or 110°.

The word ICE will appear in the LCD display by the freezer temperature.

Clean with a mild solution of soap and warm water. DO NOT use abrasive cleaners as they may scratch interior surfaces.

Every 3 to 6 months. See your Use & Care Guide for instructions on cleaning or click here for step-by-step instructions.

We recommend using rubbing alcohol with a soft cloth to remove any residue left behind as a result of packaging.

No, please consult with your dealer and/or designer. Sub-Zero offers a limited selection of Stainless Steel handles through your local dealer.

To prevent damage to your sealed system, you must wait 24 hours before plugging in the unit.

We can recommend a stainless steel cleaner, please contact customer service to purchase.

48-72 hours.

Yes, an inline filter is recommended for water with high sediment.

We require ¼ inch (O.D) copper tubing for units containing an icemaker.

Please contact our customer service department. Cost will vary depending on model.

ONLY on 200 or 300 under counter series. Please call customer service for information on swing change requirements.

Why Buy Sub-Zero & Wolf

We pride ourselves on a service that goes above
and beyond. Our dedicated delivery team do whatever it takes to get our products safely into your home
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Why Buy Sub-Zero & Wolf

The Friends of Sub-Zero & Wolf is a collection
of chefs, restauranteurs, critics, sommeliers and growers who all share our passion for perfect food.
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Why Buy Sub-Zero & Wolf

The Sub-Zero & Wolf legacy began in 1943, when
Westye F.Bakke built the first freestanding freezer in his Wisconsin basement.
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Why Buy Sub-Zero & Wolf

Driven by excellence, our service department is committed to not only meeting your expectations, but exceeding them.
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